sbc FAQ

No. Each user may hold only one active sbc account. If we discover duplicate accounts registered to the same person, we will close all but one and may forfeit balances. Multiple accounts violate our Terms of Use and are grounds for suspension.

Duplicate accounts are detected during KYC verification or through account activity monitoring. To avoid this issue, verify that you do not already have an sbc account before registering. If you have forgotten your password or username, use the password recovery link rather than creating a new account.

Withdrawal requests are reviewed by our team after submission. The time to process a request depends on verification status and the payment method you chose. Users with completed KYC verification typically see faster processing. Requests submitted during business hours are reviewed more quickly than those submitted outside business hours or during holidays like Idul Fitri or Idul Adha.

Once approved, funds are transferred to your original payment method. Bank transfers may take a few additional business days to reach your account, depending on your bank. DANA, e-wallet, mobile banking, and local payment transfers are typically faster. Contact our support team if your withdrawal has not arrived after the expected time.

You can adjust account preferences—such as email notifications, language, and payment settings—through your account settings. Log in to sbc, open your profile, and select Preferences. From there, you can change your contact details, language, notification frequency, and payment method.

If you wish to pause your account temporarily, contact our support team through the Help menu. We can place a hold on your account for a specified period. Your balance remains secure while your account is paused, and you can resume activity by contacting support again. Account pauses are not the same as permanent closure; if you decide to close your account permanently, that is a separate process managed by our support team.

sbc accepts deposits via multiple payment methods: online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). Each method has minimum and maximum deposit amounts set by the payment provider and sbc policy.

When you select a payment method during deposit, the system will display the allowed range for that method. Minimums are typically low to encourage new users, while maximums are set to manage fraud risk. If you need to deposit more than the maximum in a single transaction, you can make multiple deposits. Contact our support team if you have questions about account preferences for your specific payment method.

After you submit a withdrawal request, our team reviews it to verify your identity and ensure compliance with our policies. The review window depends on your KYC verification status. Users with full verification typically see faster reviews than those with pending documentation.

Requests submitted outside business hours or during public holidays (such as Imlek or Nyepi) may be reviewed the next business day. Once approved, funds transfer to your original payment method. mobile banking, local payment, online payment, and e-wallet typically deliver within hours; bank transfers (mobile banking, local payment, online payment, e-wallet) may take 1–3 additional business days. If your withdrawal does not arrive within the expected timeframe, contact support.

Live-dealer tables—blackjack, roulette, baccarat, and Dragon Tiger—are hosted in physical studios with real dealers and croupiers. You see them on video and interact in real time. The outcome depends on physical game results (card draws, wheel spins).

Slots—such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways—are digital games that spin automatically. Outcomes are determined by a random number generator. Slots are faster-paced and do not require real-time dealer interaction. Both are available on sbc via mobile app and desktop. Choose based on your preference for paced gameplay and social interaction.

We offer periodic cashback promotions to users who meet eligibility criteria. These offers are not guaranteed and may vary based on account status, location, and promotional period. Cashback is typically calculated as a small percentage of net losses during a specified week.

To check whether you are eligible for a current cashback offer, log into sbc and view your Promotions page. Terms for each offer—such as minimum play amounts, eligible games, and withdrawal requirements—are listed there. Cashback is credited as account balance or bonus credit, subject to terms. If you have questions about a specific promotion, contact our support team.

Football betting on sbc remains available during most holidays, including Idul Fitri and Idul Adha. However, the number of available matches may decrease during periods when Liga 1 and other major tournaments have scheduled breaks. Match availability depends on the tournament calendar.

You can view upcoming matches and betting markets in the sportsbook section. If a specific fixture is not available, it is likely scheduled during a tournament break or has not yet been added to our platform. Live esports markets (Mobile Legends, Free Fire, PUBG Mobile) often have fixtures scheduled throughout the year, including holidays, so they may offer more options during tournament breaks in traditional sports.

Our support team handles inquiries in English. All help documentation on sbc is provided in English. If you contact us through the Help menu in your account, respond with English-language questions, and we will respond in English.

We aim to resolve support inquiries within a reasonable timeframe. For account issues, payment problems, or game-related questions, use the support channel in your account. For legal or compliance inquiries, use the dedicated legal contact options provided in our Legal Notice

sbc services are available only in jurisdictions where online gaming and wagering are permitted by applicable law. We do not operate in jurisdictions where such services are prohibited. Service availability varies by region and may change as laws evolve.

If you attempt to access sbc from a location where we do not operate, you may be unable to register or log in. Before you sign up, verify that sbc is available in your jurisdiction and that you meet your local eligibility requirements. For questions about whether we operate in your region, contact our support team. See our Legal Notice for detailed information about jurisdiction restrictions and user responsibilities.